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Help
We've tried to make the site as easy to use as possible. However, there are over 20,000 pages so inevitably some features might be a little hard to find. If you have any suggestions on how we can improve the site please
get in touch.
- Why have I not received my activation email?
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Some Internet service providers, including (but not limited to) AOL, Bigfoot and Supanet, use very fierce spam filtering policies and mistakenly interpret mail sent from websites as spam. You may find that the mail is in your junk mail folder.
Sometimes ISPs may delete our activation email without informing the user as they do not accept email sent from standard web servers. If you have registered using an AOL or Supanet address your details will be forwarded to the Website Editor who will manually forward you the activation email. Please be patient in waiting for a response, as delays are inevitable at weekends and outside normal office hours. If have not received your details, or your password reminder due to a problem related to your mail provider please contact us.
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- Why have I not received my password reminder?
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Some Internet service providers, use very fierce spam filtering and mistakenly interpret mail sent from websites as spam. You may find that the mail is in your junk mail folder. Some companies including (but not limited to) Bigfoot, AOL and Supanet delete our activation email without informing the user. If you have forgotten your password and have not received a reminder, please contact us. Please be patient in waiting for a response, as delays are inevitable at weekends and outside normal office hours.
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- Why can I not enter any competitions?
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Most of our competitions and giveaways are currently limited to residents of the United Kingdom or the United States. They are only displayed to members whose details state that they are residents of the UK. If you incorrectly entered your country name as the Vatican City, for example, you won't be able to view or enter them. You can enter the correct country by clicking "My Private Profile" within the members' area.
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- How do I get a password reminder?
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If you have forgotten your password you can get a reminder by clicking the "Forgotten your password?" on the login form and entering the email address you used when you registered.
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- How do I send a letter to your panel of experts?
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We employ a specialist team of freelance writers to answer reader queries, and the answers to a selection of these letters are published in the magazine each month. This service is expensive to provide so you will need to purchase a copy of the latest issue of the magazine and fill in the special form provided. We regret that we are unavailable to answer fishkeeping queries submitted via this website.
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- How can I find what I am looking for on this site?
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We believe that this site is one of the world's largest fishkeeping information sites and currently includes over 30,000 pages. You can find a quick link to each of the main sections and subsections of the website by using the sitemap. You can also find specific items by using the search facility and selecting the part of the site you wish to search.
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- How can I change my password?
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Login to the members' area then go to "My Private Profile". Enter a more memorable password then click "Save Changes".
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- Why can't I login?
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Stating the completely obvious, you need to register and provide the correct username and password. These are case sensitive, so "Fred" is not the same as "fred". If you've forgotten your password you can request a reminder.
First of all, you should try deleting your old cookies for our site by clicking here. After a couple of seconds you will be redirected to a login form and the fields should be empty so you can re-enter your details. If that does not work, please try the following:
If you're using Internet Explorer on Windows please follow these steps: Tools» Internet Options» Delete Cookies. Restart your browser and try logging in again. Do not use the password that Internet Explorer has stored in its memory. If you told IE to store the wrong password it will enter the wrong one in the password field and you won't be able to access the site.
If you're using Mozilla Firefox follow these steps: Tools» Options» Privacy» Cookies» View Cookies» Search». Then, enter practical in the search field and you should see two cookies in the results. Hold down CTRL then click each cookie, then hit Remove Cookies. Return to the site and you should be able to login.
Some users who recently upgraded to Internet Explorer 7.0 are reporting that they are unable to login. This appears to be caused by a bug or new security feature in Internet Explorer 7.0, as the login system is unchanged and works correctly in all other browsers. We are trying to determine a workaround for this problem for IE 7 users. For the time being, we advise all users to switch to Firefox instead. It's thoroughly tested on the site and is known to work correctly throughout.
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- How do I unsubscribe?
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If you wish to terminate your account on this site please visit the unsubscribe page and enter your email address and password. As soon as you've clicked "unsubscribe" your account will close and you'll no longer be able access our content or receive our newsletter.
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- How do I use the newsfeeds?
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Like many news sites we produce a number of newsfeeds in RSS format to allow you to get instant updates when we publish a new story or article on the website. You can use our newsfeeds in many modern browsers, such as Safari, Konqueror and Firefox, as well as in email clients such as Thunderbird. For step by step details please check out the newsfeeds page.
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- How do I get the free newsletter?
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The Practical Fishkeeping e-newsletter currently comes out once each month, on the day that the magazine hits the shelves. Inside you'll find details of what's in the latest issue, plus a digest of the top news stories, articles, blog entries, polls and surveys of that month. There are also chances to win stuff in our exclusive competitions. The e-newsletter goes out to all registered members of the website. If you haven't yet registered you can sign up for free in less than a minute.
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- Why do you want my postcode?
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If you are in the UK you'll benefit from entering your postcode when you register for access. With your postcode, our Fish Shop Finder can provide driving directions directly from your door to any of over 1100 tropical fish shops in the UK. We can also show you news and other content that is specifically tailored to the area in which you live. We won't send you junk mail. If you do not wish to receive any mail from us you are free to opt-out when you register for access to the site.
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- Can I get the magazine if I live outside the UK?
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Yes, Practical Fishkeeping is available around the world at many specialist newsagents, or to order from your local newsagent. The easiest way to ensure you get the magazine is to take out an overseas subscription. You can purchase a subscription from the subscriptions page.
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- Why do I not receive the newsletter?
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In order to receive a copy of our popular monthly newsletter you need to be a registered member of the site and you need to opt-in to receiving it. If you have done both of these and it still doesn't appear to be arriving, please check your junk mail folder. Some Internet Service Providers mistakenly interpret newsletters, including ours, as spam and it may not show up in your inbox.
You may need to add the sender email "emapao@processrequest.com" to your contacts list so it is not junked again. AOL/Supanet users who cannot receive mail sent from this website (because AOL/Supanet blocks it) should receive the newsletter as it is sent by a separate dedicated mail server and not from the website itself.
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